EQUALHI: A neural networks-based ergonomic evaluation of service quality in the hospital industry
نویسندگان
چکیده
An approach for ergonomic evaluation of hospital service quality (EQUALHI) is proposed. It is based on a checklist tool using a neural networks-based evaluation model. This approach enables the determination of the most important ergonomic criteria and the generation of recommendations for improving the hospital service quality. EQUALHI is illustrated and validated by a study in 50 smalland medium-sized hospitals in Istanbul. Data from hospital managers were collected by the checklist tool. Then ergonomic evaluations were calculated using EQUALHI. Based on the approach the most important ergonomic criteria that affect service quality in the hospital industry in Istanbul were determined. Relevant recommendations and measures for improving the hospital service were proposed. The advantages, drawbacks and further developments of EQUALHI are discussed.
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